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Frequently Asked Questions
Find answers to common questions and get the support you need quickly.
- Storewide Questions
- Framed/ Frameless Mirrors
- Chalk/ Cork/ Dry-Erase Boards
EZ Shipping is 15% of the total purchase price. For example, a product with a price of $100 is only
$15 dollars to ship.
Likewise, a product with a price of $1,000 costs $150 for guaranteed safe delivery. The shipping
charge is for the
combination of all the items on the order shipped to 1 location. We guarantee safe delivery. Learn
more about EZ
Shipping.
We Manufacture most of the products we sell. Production time is usually 7 - 14 business days from the
placement of the
order. Small wallboard material cut to order usually ships in 1-2 days. The delivery time will be the
production time
plus the transit time. Our factory is in Southern California. If you live in California expect
delivery in one to two
days. If you live on the east coast expect 7 to 10 business days.
If you decide you want to return an item, contact us for a return authorization. Ship it back to our
location which is
the return address on the original shipping label - The customer is responsible for the return
shipping. We must be
notified of a return within 10 business days of receiving the order. A 20% restocking fee will be
applied. Will provide
a full refund less the restocking fee on receipt of the returned item. This policy does not apply to
large special
purchases made by corporate or commercial accounts.Return & Damage Policy
Small packages that ship FedEx and UPS are delivered directly to the door following company
guidelines. Very large items
shipping in less than truckload quantities are delivered to the curb or driveway and not taken inside.
In some (but not
all) areas of the country, it is possible to set up inside delivery. The customer will be responsible
for all delivery
costs above the standard delivery expense. CONTACT US BEFORE making the purchase with
any
expedited or
special delivery
requirements. Here is a link to the carriers we use the most. Shipping information
We guarantee safe delivery. We will work with the freight company. Simply let us know within 3 days of
receiving the
damaged item - we will fabricate and send out a new one as soon as possible. If the box or package is
crushed, please
refrain from opening the package and refuse delivery. Contact us within 3 days of receiving a package
with concealed
damage.Return & Damage Policy
For the protection of you new product, we automatically create all shipping labels with a required
signature at
delivery. We can however ship smaller packages (Under 30 x 40 inches) without signature - but require
a written request.
The best way to make the request is to create the entry in the Item Comments as you place the order.
Note: FedEx policy
does not allow delivery requests to be removed when the shipment is in transit. Contact us for
additional information.
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available
today for secure
commerce transactions. It encrypts all your personal information, including your credit card number,
name and address so
it cannot be read over the Internet
We do not sell your personally identifiable information to any one.
Yes, just let us know at the time you place your order.
No, we only ship to a physical location.
For the protection of you new product, we automatically create all shipping labels with a required
signature at
delivery. We can however ship smaller packages (Under 30 x 40 inches) without signature - but require
a written request.
The best way to make the request is to create the entry in the Item Comments as you place the order.
Note: FedEx policy
does not allow delivery requests to be removed when the shipment is in transit. Contact us for
additional information.
Enter both a billing and shipping address when you place the order.
We will send a shipment confirmation via email upon shipping the order.
Track the package using the tracking number provided in the shipment confirmation. If it shows the
package has been
delivered, please contact us.
Please contact us within 3 business days of receiving the wrong item. We will send a call tag to pick
up the incorrect
item and will re-process your order.
This is the most critical first step. Questions often revolve around measuring from the edges of the mirror itself, accounting for backsplash or obstructions, and how to handle very large mirrors.
Yes, all of our mirrors include the appropriate mounting hardware, which varies by mirror size. Smaller mirrors—such as our collection of unique, decorative pieces—come with traditional “D” ring hardware, making them easy to install in tight spaces. Larger mirrors are equipped with a French Cleat (also known as a Z-bar) system. This secure method uses one metal bracket attached to the back of the mirror and another anchored into the wall studs; simply lift the mirror and set it into the wall bracket for a safe, sturdy installation.
Yes, visit our Custom Frameless Mirrors for more options
Yes, we can create a custom-shaped mirror. Please contact us to discuss your requirements.
We guarantee safe delivery of your mirror. If your mirror arrives broken or damaged, we will promptly ship a replacement at no additional cost. Return & Damage Policy
Yes, we offer Unfinished Wood Framed Mirrors, perfect when you need an exact color match. Simply paint or stain them yourself (DIY) to coordinate with your décor.
A custom frame is built to your exact specifications—you choose the size, style, material, and finish to perfectly match your décor or fit a unique board or mirror. Custom frames are ideal when you need non-standard dimensions or want a specific look.
A ready-made frame comes in standard sizes and limited styles. They are usually faster to ship and more economical, but they may not always match unusual dimensions or specialized design preferences.
A ready-made frame comes in standard sizes and limited styles. They are usually faster to ship and more economical, but they may not always match unusual dimensions or specialized design preferences.
Ordering a custom framed mirror is simple:
- Choose your size – Provide the exact height and width you need (we can accommodate both standard and oversized dimensions).
- Select your frame style – Pick from hundreds of options including wood, metal, rustic, ornate, or modern finishes.
- Place your order – Submit your selections through our website or request a quote for unique sizes or special requests.
- Production – Most custom mirrors are built within 7–14 business days at our Southern California facility.
- Delivery – Your mirror is carefully packaged and shipped with our safe-delivery guarantee.
Yes, we provide safe and reliable delivery nationwide. Installation service is available
only for local customers in our Southern California service area. For more details on
availability or scheduling, please contact us.
A beveled edge is a decorative, angled cut around the perimeter of the mirror that slopes from the front surface down to the edge.
It catches the light for a subtle, prismatic highlight and a more polished look. Common bevel widths range from about 1/4" to 1-1/2"
(custom options available). Bevels work on both framed and frameless mirrors. Note: the bevel slightly reduces the visible flat area of the mirror by the bevel width on each side.
Choosing the right frame depends on your décor and the room’s purpose:
- Modern spaces – sleek, thin, or metallic frames work best.
- Traditional interiors – ornate or wood-stained frames add warmth and character.
- Rustic or farmhouse style – distressed, reclaimed, or natural wood finishes fit perfectly. Visit Custom Mirror by Style for more options
Boards are made to order in a wide range of sizes—from small to oversized—and can be framed in many styles (modern, rustic, ornate, metal, or wood looks). If you don’t see your size, ask for a custom quote. Learn more at Custom Wallboard Headquarters: Your Complete Guide to Styles, Sizes & Materials
All framed boards ship ready to hang with mounting hardware. Most can be hung vertically or horizontally. For studs, use appropriate anchors; for drywall, use the included hardware or heavy-duty wall anchors for larger sizes.
Yes, we offer combination boards that let you mix surfaces such as cork, chalk, dry erase, and even fabric-wrapped panels in one frame. You can select a simple 50/50 split (for example, half cork and half dry erase) or design a fully custom layout with multiple sections sized to your needs. All combination boards are custom-made, framed in your choice of style, and shipped ready to hang.
Absolutely. Provide your exact width × height and we’ll fabricate to size, including oversized pieces (subject to shipping constraints).
Yes! We custom-make framed chalkboards for kitchens, classrooms, and businesses. You pick the exact size (from small to oversized) and the frame style (modern, rustic, ornate, wood- or metal-look). Boards arrive ready to hang with mounting hardware and can be installed vertically or horizontally. We use durable chalkboard surfaces (compatible with standard chalk; many also work with liquid chalk markers—test a small area first). Typical production time is 7–14 business days, then transit. If you need something specific (logo placement, multi-panel layouts, etc.), just let us know—Contact us and we’ll quote it.
Wipe with a microfiber cloth and a designated dry-erase cleaner or isopropyl alcohol. Avoid abrasive pads or ammonia-heavy cleaners. For stubborn marks, color over with a dry-erase marker and wipe immediately.
Porcelain-on-steel boards are generally magnetic. Melamine boards typically are not. Check the product details or ask us to confirm.
We offer two types of cork:
- Natural Cork from the Roll – 1/4" thick, ideal for lightweight applications and standard push pins.
- Mounted Cork – 1/4" natural cork mounted on 3/8" firm pinnable fiberboard, for a total thickness of 5/8". This provides a sturdier, more durable surface for heavier pin use.
Yes—premium self-healing cork helps pinholes close after use for a cleaner look and longer life.
Yes, our cork boards can be painted in any color of your choice. For step-by-step guidance and tips, please visit Custom Cork Board Headquarters.
Our custom framed boards are built to your exact specifications, unlike store-bought boards that come in limited, standard sizes and styles.
You choose the size, frame style, and surface (chalk, cork, or dry-erase) to perfectly fit your space.
We offer a wide selection of frame finishes—from modern and rustic to ornate—that you won’t find in mass-produced products.
Each board is handcrafted in our Southern California facility, shipped with mounting hardware, and backed by our safe-delivery guarantee.
Frames are available in many profiles and finishes (wood looks, metal looks, modern, rustic, ornate). Pick the style that fits your space—or ask for a recommendation.
